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Astonish Your Customers With These Customer Service Tips
Customer service today is getting worse. Win customers over and you build your business for life. Proven by the leader in the industry -- Nordstrom's. Nordstrom's customer service keeps improving and they continue to drive others out of business because of...Continue

Customer Service: Beyond Company Policy
There's more to customer service dealing with order fulfillment, returns, complaints and questions. Good customer service is based on respect and concern --- qualities that can't be spelled out in a company policy. Consider: The managers of two department...Continue

Good Customer Service - Would you like fries with that?
We all like to be treated with good customer service -- respect and kindness -- when receiving services or purchasing products, but how many of us are conscious of our own attitude and body language when the roles are reversed and we are the...Continue

Great Customer Service Is The Foundation Of Business Success
Customer Service: fundamental to success... but so often forgotten. No matter what you're selling, widgets or copywriting services, business success is built on satisfying customers -- one at a time. It's about delivering great customer service. ...Continue

Is Bad Customer Service Killing Your Business?
It's time to beat the old bad customer service drum again. I know, I'm sick of beating the drum, too, but as long as bad customer service runs rampant through so many businesses I feel it is my entrepreneurial duty to bring it to your attention. So grab a...Continue

Top 10 questions about customer service and business
Question 1: Is it true that the client is always right? Answer: Yes. The customer is always right. The customer's perception is reality. Question 2: If the client is always right, does it mean the service provider is always wrong, even if they...Continue
 

Customer Care Tips . Info (tm)

Customer service plays a large role in customer retention. But the modern era of low margins per customer or per sell make quality customer care the challenge of the information age.

Few marketing experts doubt that customer service is what separates long term business success from short term sales. Failed CEO after CEO laments that failure was a result of not solving the customer care puzzle. And successful CEOs? I challenge you to find a CEO that has achieved long term success without either achieving a monopoly or centering his corporation on customer care.

This site is packed with one hundred customer care articles from dozens of different authors with various perspectives on modern business practice. All of these customer care articles are free for your reading pleasure and business advancement. Feel free to spend as much time as you'd like reading the resources.

As you read through this site keep in mind the old slogan of the twentieth century "It costs less to retain customers than to gain customers." Or as well-known Internet marketer David Russ put it in laymen's terms, "All of the customer service efforts required to make a previous customer purchase your product a second time will cost you significantly less than the sales and promotion efforts to make a new customer purchase your product for the first time."

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