Astonish Your Customers With These Customer Service Tips
Customer service today is getting worse. Win customers over and you build your business for life. Proven by the leader in the industry -- Nordstrom's. Nordstrom's customer service keeps improving and they continue to drive others out of business because of...Continue
Customer Service: Beyond Company Policy
There's more to customer service dealing with order fulfillment, returns, complaints and questions. Good customer service is based on respect and concern --- qualities that can't be spelled out in a company policy. Consider: The managers of two department...Continue
Good Customer Service - Would you like fries with that?
We all like to be treated with good customer service -- respect
and kindness -- when receiving services or purchasing products,
but how many of us are conscious of our own attitude and body
language when the roles are reversed and we are the...Continue
Great Customer Service Is The Foundation Of Business Success
Customer Service: fundamental to success... but so often
forgotten. No matter what you're selling, widgets or copywriting
services, business success is built on satisfying customers --
one at a time. It's about delivering great customer service.
...Continue
Is Bad Customer Service Killing Your Business?
It's time to beat the old bad customer service drum again. I
know, I'm sick of beating the drum, too, but as long as bad
customer service runs rampant through so many businesses I feel
it is my entrepreneurial duty to bring it to your attention. So
grab a...Continue
Top 10 questions about customer service and business
Question 1: Is it true that the client is always right?
Answer: Yes. The customer is always right. The customer's
perception is reality.
Question 2: If the client is always right, does it mean the
service provider is always wrong, even if they...Continue