Customer Service in Your Home Based Business - It Can Make or Break You
Have you ever been shopping and the salesperson ignored you? How did it make you feel to receive such poor customer service? Most people would say that they would never return to the store. Poor customer service can cost you more than clients, but it can cost...Continue

Customer Service: Stop Sabotaging Your Customer Relationships
If you've called for customer service recently you're familiar with this recorded message "This call may be recorded or monitored for quality purposes." I immediately think to myself, "Oh great, here comes the game of 20 questions." Now don't get me...Continue

Customer Service: The Six Handicaps In After-Sales Customer Relations
Experience and research show that nurturing existing customers and building customer relationship with these existing customers are cheaper strategies than regularly looking for new ones. Many know this to be true whether you are a small or medium...Continue

“Getting Back to Basics: A Customer Service Tale”
One hot summer day my daughter and I ventured to our local craft store with one mission in mind – purchase velvet covered coloring panels called fuzzy boards. Little did we know this...Continue

Good Customer Service - Would you like fries with that?
We all like to be treated with good customer service -- respect and kindness -- when receiving services or purchasing products, but how many of us are conscious of our own attitude and body language when the roles are reversed and we are the...Continue

Internal Customer Service – The Key To Productivity & Growth
Customer service is the foundation on which businesses are created. Unless you understand your customers and treat them with respect, you will go out of business. That is a well-known fact....Continue