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Customer Service Is Still The Key To SUCCESS!
Pick any industry. Who is at the top? How did they get there? I can guarantee the answer to that question is two words: "customer service." Sure, cost is important, variety is important, all those things are important. But when you're new to a business, good...Continue

Customer Service: The Six Handicaps In After-Sales Customer Relations
Experience and research show that nurturing existing customers and building customer relationship with these existing customers are cheaper strategies than regularly looking for new ones. Many know this to be true whether you are a small or medium...Continue

Exceptional Customer Service Starts With Your Executive Team
According to a new survey carried out by Alliance & where ID_NUM=9270; Leicester, one in five small business owners view tax as their greatest concern. The Chancellor has announced in his last budget that companies with profits below œ10,000 will not...Continue

Five Secrets to Showing Your Customers You Really Care
During our recent online poll, we asked the following question: What upsets you the most when receiving poor customer service? Eighty percent of the poll...Continue

The Meeting Planner's Online Advantage: 7 Ways to Cut Down Customer Service Issues
Meeting planners can dramatically reduce customer service issues by getting their attendees' information right, with personalized, consistent communication and by getting the payments handled efficiently. 7 Things You Can Do NOW with a...Continue

What's The Customer Service Buzz About Your Business?
Small Business Q&A with Tim Knox If you're a regular reader of this column you know that my number one pet peeve is bad customer service. Nothing chaps my backside more than paying hard-earned money for a product or service only to have the provider of said...Continue

 

Customer Care Tips . Info (tm)

Customer service plays a large role in customer retention. But the modern era of low margins per customer or per sell make quality customer care the challenge of the information age.

Few marketing experts doubt that customer service is what separates long term business success from short term sales. Failed CEO after CEO laments that failure was a result of not solving the customer care puzzle. And successful CEOs? I challenge you to find a CEO that has achieved long term success without either achieving a monopoly or centering his corporation on customer care.

This site is packed with one hundred customer care articles from dozens of different authors with various perspectives on modern business practice. All of these customer care articles are free for your reading pleasure and business advancement. Feel free to spend as much time as you'd like reading the resources.

As you read through this site keep in mind the old slogan of the twentieth century "It costs less to retain customers than to gain customers." Or as well-known Internet marketer David Russ put it in laymen's terms, "All of the customer service efforts required to make a previous customer purchase your product a second time will cost you significantly less than the sales and promotion efforts to make a new customer purchase your product for the first time."

Enjoy the Customer Care Tips!

 
 
 
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