Good Customer Service - Would you like fries with that?
We all like to be treated with good customer service -- respect
and kindness -- when receiving services or purchasing products,
but how many of us are conscious of our own attitude and body
language when the roles are reversed and we are the...
Great Customer Service Is The Foundation Of Business Success
Customer Service: fundamental to success... but so often
forgotten. No matter what you're selling, widgets or copywriting
services, business success is built on satisfying customers --
one at a time. It's about delivering great customer service.
...
Hiring Customer Service Representatives That Are A Perfect Fit
Have you ever phoned a customer service department only to receive an attitude rather than help? Not a pleasant experience! It is quite obvious that the person on the other end of the phone is not pleased with...
How to Build Extreme Customer Service from the Inside Out
“Always do right. This will surprise some and astonish the rest”, Mark Twain “Thousands of businesses will be shaken and even shattered by their inability to render...
Improving Customer Service
Improving customer service starts at the top - with us owners and managers. We need to be living pictures of how we want our staff to treat customers. Having 10 plus years operating, owning and working in the food business and being a customer...
In the Villa of the Sick Cat--A Lesson in Customer Care
If you're a pet owner, you know the stress of having a sick pet
and you know that having a great veterinarian is a wonderful
thing. My cat, Zoe, came down with a nasty infection that had me
racing off to the vet's office last week with an unhappy,
howling...
Internal Customer Service – The Key To Productivity & Growth
Customer service is the foundation on which businesses are created. Unless you understand your customers and treat them with respect, you will go out of business. That is a well-known fact....
Is Bad Customer Service Killing Your Business?
It's time to beat the old bad customer service drum again. I
know, I'm sick of beating the drum, too, but as long as bad
customer service runs rampant through so many businesses I feel
it is my entrepreneurial duty to bring it to your attention. So
grab a...
Isn't That What Customer Service is All About?
Last week I went to a local pharmacy to have a prescription
filled. As I approached the prescription counter I noticed a
sign beside the cash register that said, " Let's Talk."
Considering it an invitation I said in a friendly, cheery voice,
" OK let's...
It's Still About Customer Service
My shopping experience lately has been amazing, and not in the good sense. Most of the time when I walk in a store one of four things happens: (1)I can tell who the salespeople are because they’re walking around with headsets on talking to one another, and...
Leadership and customer service - is there a link?
It's your first day in a new job.
This is the job that you really wanted. The one that you saw
advertised and immediately knew was for you. The one that you
spent hours crafting an application letter for. The one that
required you to beat all the...
Leave Your “Buts” Behind for Great Customer Service
How many times have you heard something similar to this in a customer service situation? Customer: “Why don’t you just do it this way, and it will take care of the situation.” Customer Service Person: “I understand what you are saying, but we can to do it...
Make An Action Plan To Improve Customer Service
Customer Service is a critical factor for keeping your clients coming back and ensuring they’ll refer you to others. Growing your business will be a difficult task at best if you don’t perform, meet and exceed your client’s expectations, and provide service...
Mystery Shopping - Mysterious Way To Improve Customer Care
Performance analysis and mystery shopping is crucial for any modern business. It is an important part of improving quality of service and enhancing sales so that the business progresses and rules the market. The company that proves its competence gains...
Outstanding Indian Call Center Customer Services: The Key To Success
India is a well-known country in the field of call center industry than its counterpart elsewhere in the world. In fact it is noted by the industry association Nasscom that Indian call centers employ as much as 160,000 call center professionals and many...
Personal Training: 6 Secrets of Award Winning Customer Service
Would you believe that your ability to provide quality customer service to your clients is at least as important as your ability to get them results from their training program? Did you even know that customer service was going to be part of your business...
Provide Great Customer Service and Gain Instant Customer Loyalty
Providing customer service is a normal facet of conducting business either online or offline however far too many business owners are neglecting their customers after purchase.
Provide Great Customer Service and Gain Instant Customer Loyalty By Andres...
Putting The Serve Back Into Customer Service
Good service is easy to spot and hard-to-find. Mediocre service occasionally stands out but only because it's the cream-of-the-crap. Last week I had the opportunity to speak at the Lumbermen's Merchandising Corp. annual sales meeting in Dallas. The meetings...
Putting The "Service" Back In "Customer Service"
The future of customer service is here. Technology has made
seeking out support faster and easier than ever. But, has your
digital age company sacrificed true service in the name of
automation?
Today, finding customer support is as simple as writing...
Retail Customer Service: Tips For Improving Your Level Of Service
Today I witnessed a customer service miracle in action. I took my son to our local fast food restaurant, so he could have some lunch and play in the indoor playground. While I was waiting for our food to be ready, a woman approached the counter with a...
Selling Sales to Customer Service Agents
The Sales Stigma
Somewhere along the way sales got a bad rap. I'm sure all of us
can relate to having dealt with a salesperson that made us
uncomfortable, pressured us into making a decision, or even
mislead us about the product or service.
We...
Show Your Customers You Care
I recently went to a major computer/electronics store to buy an expensive software package. I felt good that I was able to find the software at a substantial discount. But by the time I was through paying for my purchase I never wanted to come back to the...
Silly Service has its Serious Side: Test Your Customer Service Knowledge!
Who says service is serious? Customer service can be silly too. Take this fun quiz to test your customer service knowledge. You may be a service ace if you both pick the correct answer to each of these ten questions, and understand why...
Sweat the Small Stuff for Great Customer Service
Undoubtedly you’ve heard about the popular book series that started with Don’t Sweat the Small Stuff, followed by Don’t Sweat the Small Stuff at Work, …in Love, …with Your Family, etc. While these books relay a message containing a great deal of wisdom—don’t...
Take Care of Yourself Before You Take Care of Your Customer
One of the most important questions people ask when they are focused on improving their quantity and quality of business is: “What is my competitive advantage? What makes me unique, memorable, special… what truly sets me apart from the rest?" While there...
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