Ten Customer Service Secrets to Win Back Customers
Recently I was facilitating an Outstanding Customer Service program and broke for lunch. Knowing that the restaurants in the area had much to desire as far as service I gave the students an extra fifteen minutes for lunch. Sure enough a group of four...
Ten Online Customer Service Tips
Other than the current buzz words, customer service has changed very little since commerce first began. If you want a customer to buy from you again, and to recommend your product or service to others, complaints or problems must be handled properly. "A...
Ten Ways To Improve Your Customer Service
Here's some simple yet POWERFUL ideas on how to improve your customer service. Nothing can do more for a business than having "happy customers".
1. Stay in contact with customers on a regular basis. Offer them a free e-zine subscription. Ask customers...
The 5 W's of World Class Customer Service Training
The preamble to the United States Constitution begins, ¡¥we, the people.¡¦ I feel strongly that we, the people, are what make the difference in life, both personally and professionally. The interaction anyone has at any level with your employees...
The Eight Rules of Good Customer Service
If the Bill of Rights was written today, it would likely include
the right to complain.
Americans love to complain, but who can blame us? For the most
part, customer service has been heading downhill as...
The Golden Rules For Providing Good Customer Service
Last night I was at my computer and a Skype chat window opened up with a link in it from a stranger. I clicked the link and was taken to one of those "You would have to be crazy to pass up this business opportunity" sites. You know, the kind with great...
The Golden Rules Of Customer Service
Everything I know about customer service I learned from working at McDonalds as a teenager. Hard to believe, but true! In this day of highly competitive cyber business, the companies that will succeed will be those that offer superior customer service. The...
The Great American Customer Service Unawareness Campaign
Q: I'm so sick of you so-called business experts always saying
the customer is always right. This is my business, not the
customer's, so I'm the one who's always right. Sure, they can
have an opinion, but in the end it's up to me to decide who's
right and...
The Meeting Planner's Online Advantage: 7 Ways to Cut Down Customer Service Issues
Meeting planners can dramatically reduce customer service issues
by getting their attendees' information right, with
personalized, consistent communication and by getting the
payments handled efficiently.
7 Things You Can Do
NOW with a...
The Physics Of Customer Service
That probably sounds a little too technical doesn't it? Does it
even make sense? How can physics relate to customer service?
It's very, very simple.
Every single customer service action can and will lead to a
customer reaction.
Whenever you deal...
The Seven Secrets of Great Customer Service
There's a new sub shop in town, and their service--and food--are
exceptional. We live in a small town with limited options, so
the first thing I did after trying this recently arrived
spectacular fare was tell the next five...
The Top 10 Creative Strategies for Delivering 5-Star Customer Service
Customer satisfaction is valuable, but customer loyalty is priceless. In today's competitive world of business, it is becoming more and more important to deliver customer service that is unbeatable. These ten creative strategies can support you in tu
...
The Voice of Customer Service: The Sweet Sound of Telephone Support
Customer relationship management tools abound, yet let's hear it for old technology. Your voice is the most multifaceted customer service tool in your toolkit. Your voice can convey concern, care and compassion. It can alternately convey boredom, neglect...
Think Positive - Care for your Customers
You may publish this article in your ezine, newsletter on your
web site as long as the byline is included and the article is
included in it's entirety. I also ask that you activate any html
links found in the article and in the byline. Please send...
Thinking of Using a Coach? Watch Out!
More and more professionals and managers are hiring success coaches to help them move ahead more quickly. This can be either a great idea - or a very bad one. There are now many 'posers' out there who are happy to take your money and then leave you high and...
Tips for Curing Bad Customer Service
Bad customer service is everywhere these days — unmanned front desks, surly servers, clueless staff, employees talking on the phone, and managers who refuse to acknowledge a customer. It’s no longer an exception ... poor service has become the norm. ...
Tongues Wagging: The Real Value of Customer Service
My hand trembled slightly as I reached for the phone. It was a
call I wanted to avoid.
I shifted in my chair. I thought of a hundred other things to do.
I picked up the phone and pushed...
Top 10 questions about customer service and business
Question 1: Is it true that the client is always right?
Answer: Yes. The customer is always right. The customer's
perception is reality.
Question 2: If the client is always right, does it mean the
service provider is always wrong, even if they...
Training Your Customer Service Organization
According to a new survey carried out by Alliance & where ID_NUM=9270; Leicester, one in five small business owners view tax as their greatest concern. The Chancellor has announced in his last budget that companies with profits below œ10,000 will not...
What the Taco Bell Manager Taught Me About Customer Retention
I didn't plan to get a marketing lesson. I really just wanted a steak chalupa! But as I went through the Taco Bell ordering line, my day took an interesting twist. I've always been one to give compliments when they were due. So, after receiving repeatedly...
What is Great Customer Service?
In almost all cases customers come to your business because they have a problem and believe that you may have the solution. Whether you do, or whether you can build enough trust with the customer to let them solve their problem is up to you.
In the day...
What's The Customer Service Buzz About Your Business?
Small Business Q&A with Tim Knox If you're a regular reader of this column you know that my number one pet peeve is bad customer service. Nothing chaps my backside more than paying hard-earned money for a product or service only to have the provider of said...
Whatever Happened To Customer 'Service'?
Do you remember the last time you went into a shop and the person 'serving' raced over to you, greeted you with a lovely smile, heaps of enthusiasm and said, "Welcome to our store, what can I help you with today?" And then listened attentively to what you...
Why hasn't customer service improved despite the profusion of databases and technology?
Let's not get confused here.
Databases and technology are tools that we can use in our
businesses. There has been a lot of emphasis on Customer
Relationship Management recently which is very much about using
this technology. But what has this got to...
Writing The Book On Great Customer Service
Q: One of the big chain bookstores recently opened up near my small book store. Already I can see my business starting to decline. Is there anything I can do to compete with the bigger store or should I just accept the inevitable?
-- Peter Q....
