Call Center Customer Service Practices
In a company that provides outsourcing services, a set of best practices must be imposed. This statement holds true in the place of call centers since it is important to note that there must be a certain set of call center customer service practices to ensure...Continue
Check Yourself for Outstanding Customer Service
How many times have you heard something similar to this in a customer service situation? Customer: “Why don’t you just do it this way, and it will take care of the situation.” Customer Service Person: “I understand what you are saying, but we can to do it...Continue
Customer Service Warning--What to Watch for That Indicate We Have a Customer Service Problem
Do you frequently hear that customers are unhappy about
something, and sometimes they are downright frustrated.
Yet, what you hear from your employees is, "Stupid customers!
They just don't understand how to use the product"?
As the owner, or...Continue
Do Yourself A Favor: Provide Outstanding Customer Service!
Your customers are your business. Without them, life would be very difficult. The best way to keep your customers, and get new ones, is to provide outstanding customer service.
Any contact with a customer provides fertile ground for giving great...Continue
Selling Sales to Customer Service Agents
The Sales Stigma
Somewhere along the way sales got a bad rap. I'm sure all of us
can relate to having dealt with a salesperson that made us
uncomfortable, pressured us into making a decision, or even
mislead us about the product or service.
We...Continue
Why hasn't customer service improved despite the profusion of databases and technology?
Let's not get confused here.
Databases and technology are tools that we can use in our
businesses. There has been a lot of emphasis on Customer
Relationship Management recently which is very much about using
this technology. But what has this got to...Continue
