Customer Care Tips . Info (tm) - Customer Service in Your Work at Home Business

Customer
Care
Tips

NAVIGATION >>>

Customer Service in Your Home Based Business - It Can Make or Break You
Have you ever been shopping and the salesperson ignored you? How did it make you feel to receive such poor customer service? Most people would say that they would never return to the store. Poor customer service can cost you more than clients, but it can cost...Continue

Customer Service - The Infection of Mediocrity
In recent months, I've had the worst experiences with my phone company, the post office, my bank, fast food drive through services, the grocery store, department stores and local gas stations. I expect to receive what I pay for. I expect that what I...Continue

Great Customer Service Is The Foundation Of Business Success
Customer Service: fundamental to success... but so often forgotten. No matter what you're selling, widgets or copywriting services, business success is built on satisfying customers -- one at a time. It's about delivering great customer service. ...Continue

Outstanding Indian Call Center Customer Services: The Key To Success
India is a well-known country in the field of call center industry than its counterpart elsewhere in the world. In fact it is noted by the industry association Nasscom that Indian call centers employ as much as 160,000 call center professionals and many...Continue

Retail Customer Service: Tips For Improving Your Level Of Service
Today I witnessed a customer service miracle in action. I took my son to our local fast food restaurant, so he could have some lunch and play in the indoor playground. While I was waiting for our food to be ready, a woman approached the counter with a...Continue

What's The Customer Service Buzz About Your Business?
Small Business Q&A with Tim Knox If you're a regular reader of this column you know that my number one pet peeve is bad customer service. Nothing chaps my backside more than paying hard-earned money for a product or service only to have the provider of said...Continue

Customer Service in Your Work at Home Business

Customer service is not just an abstract concept that business professionals like to throw at you. It is a tried and true way for you to keep your customers returning. If you follow these 6 general rules, you can significantly improve customer service in your work at home business and keep those clients coming back for more.
Customer Service Rule #1: Keep your bad day locked away. Everyone has those days where the world can do no right. However, your mood has no place in your conversations with clients. Force yourself to put on a pleasant demeanor with clients.
Customer Service Rule #2: Return your phone calls. Most customers will call you once, especially if they have never had any other contact with your company. If you do not call that person back, you have lost a potential client. Since you have a work at home business, it is likely the phone will be your primary point of contact, so be sure to call clients back.
Customer Service Rule #3: Ask before you put the customer on hold. No one likes to be put on hold, and no matter how great your on hold music or messages may be, you should always ask before you put a client on hold. It is just a common courtesy. Also, if you have call waiting, try to minimize how much you use it.
Customer Service Rule #4: Use general courtesies often. Remember to say "please," "thank you," and "you're welcome," often. Many clients respond to these common courtesies.
Customer Service Rule #5: Avoid using too much jargon when talking to clients. Not every client that calls you understands "industry speak," and it is rude to think that they do. Make sure you speak in terms anyone can understand until you know that the client has a good grasp of industry jargon.
Customer Service Rule #6: Do not have side conversations while you are on the phone with the client. This means setting rules with the others in your household, so that you are not interrupted while on the phone with one of your clients. If a customer feels ignored, your work at home business might be ignored by the client.
Read the rest of the article here: Customer Service in Your Work at Home Business.
Download the Free Work at Home Manual (Free $97 Value!) and receive valuable tips, strategies and techniques designed to grow a very successful Home Based Business.
Copyright © Charles Fuchs is an established Six Figure Income earner and one of the top online marketer's. He specializes in showing people the Best Work at Home and Home Based Business on the internet.