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Customer Service in Your Home Based Business - It Can Make or Break You
Have you ever been shopping and the salesperson ignored you? How did it make you feel to receive such poor customer service? Most people would say that they would never return to the store. Poor customer service can cost you more than clients, but it can cost...Continue

Customer Service: Stop Sabotaging Your Customer Relationships
If you've called for customer service recently you're familiar with this recorded message "This call may be recorded or monitored for quality purposes." I immediately think to myself, "Oh great, here comes the game of 20 questions." Now don't get me...Continue

Great Customer Service Is The Foundation Of Business Success
Customer Service: fundamental to success... but so often forgotten. No matter what you're selling, widgets or copywriting services, business success is built on satisfying customers -- one at a time. It's about delivering great customer service. ...Continue

Outstanding Indian Call Center Customer Services: The Key To Success
India is a well-known country in the field of call center industry than its counterpart elsewhere in the world. In fact it is noted by the industry association Nasscom that Indian call centers employ as much as 160,000 call center professionals and many...Continue

Retail Customer Service: Tips For Improving Your Level Of Service
Today I witnessed a customer service miracle in action. I took my son to our local fast food restaurant, so he could have some lunch and play in the indoor playground. While I was waiting for our food to be ready, a woman approached the counter with a...Continue

What's The Customer Service Buzz About Your Business?
Small Business Q&A with Tim Knox If you're a regular reader of this column you know that my number one pet peeve is bad customer service. Nothing chaps my backside more than paying hard-earned money for a product or service only to have the provider of said...Continue

Good Customer Service - Would you like fries with that?

We all like to be treated with good customer service -- respect and kindness -- when receiving services or purchasing products, but how many of us are conscious of our own attitude and body language when the roles are reversed and we are the service provider? Good customer service is crucial to the success of most businesses, regardless of the profession. It can increase profits, establish a respected reputation, build customer relationships and establish loyalty.

It doesn't matter what position you hold in a business because any employee can benefit from practicing good customer service. When you show your employer that you value the quality of services or products it provides, you become a valuable asset - making you eligible for promotion and/or a raise.

Thank goodness that acquiring good customer service skills is a really simple task. All it takes is a little dedication and a genuine desire to treat your customers the best that they deserve.

To get started, think about how you greet your customers. Do you avoid saying hello or even acknowledging them? It is very important to make eye contact and greet a customer to show that you are available to provide them service if its needed.

Properly greeting customers also shows that you are confident; however, you need to be confident for a reason. You should have a good understanding of the product and/or services you provide so that if a customer has a question or needs assistance, you are able to deliver a satisfactory response.

It is also vital to be aware of your body language. What does your body language say about you? Slouched shoulders and a frown convey a lack of confidence and unhappiness or you could just be having a bad day. However, try to leave negativity at home and away from the workplace.

Smile often, if appropriate, or model the emotion that is suitable to the situation. For example, if a customer is venting about an issue, do not smile constantly. Instead, nod and maintain eye contact to show that you empathize with their concern. Also use a tone of voice that conveys friendliness and sensitivity - the right tone shows customers that you care about their needs.

Lastly, think about how you end a customer interaction. Did you resolve any issues or questions a customer presented? Never end an interaction without making sure that the customer is satisfied with the service you provided. Avoid this scenario by asking, "Is there anything else I can do for you today?" or "Did I answer your question?"

The importance of good customer service cannot be emphasized enough. You can build and maintain customer loyalty and grow your business incredibly with the power of a smile and listening ear.

"Changing Lives...One Career at a Time."

Contact Details: Warschaw Learning Institute 8424 Santa Monica Blvd. #A-170 West Hollywood, CA. 90069, USA http://www.warschawlearninginstitute.com information@warschawlearninginstitute.com (323) 822-0917

Copyright 2005 by Warschaw Learning Institute You may copy and use this article in your newsletter as long as you print the complete article including the contact details. Thank you.

About the author:

Cathy Warschaw is the Director of the Warschaw Learning Institute the leading online dental office training among today's dental professionals, adults changing careers and high school seniors.