Customer Care Tips . Info (tm) - Good Customer Service

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Customer Service: A Matter of Common Sense
There's more to customer service dealing with order fulfillment, returns, complaints and questions. Good customer service is based on respect and concern --- qualities that can't be spelled out in a company policy. Consider: The managers of two...Continue

Customer Service Is Still The Key To SUCCESS!
Pick any industry. Who is at the top? How did they get there? I can guarantee the answer to that question is two words: "customer service." Sure, cost is important, variety is important, all those things are important. But when you're new to a business, good...Continue

Does Your Customer Service Suck?
As a customer, I know what it's like to be on the customers side of the counter. You want to turn over your hard earned money for goods or services. You are then confronted with attitude, rudeness and utter disregard for just how hard you have worked for...Continue

Mystery Shopping - Mysterious Way To Improve Customer Care
Performance analysis and mystery shopping is crucial for any modern business. It is an important part of improving quality of service and enhancing sales so that the business progresses and rules the market. The company that proves its competence gains...Continue

The Golden Rules Of Customer Service
Everything I know about customer service I learned from working at McDonalds as a teenager. Hard to believe, but true! In this day of highly competitive cyber business, the companies that will succeed will be those that offer superior customer service. The...Continue

The Seven Secrets of Great Customer Service
There's a new sub shop in town, and their service--and food--are exceptional. We live in a small town with limited options, so the first thing I did after trying this recently arrived spectacular fare was tell the next five...Continue

Good Customer Service - Would you like fries with that?

We all like to be treated with good customer service -- respect and kindness -- when receiving services or purchasing products, but how many of us are conscious of our own attitude and body language when the roles are reversed and we are the service provider? Good customer service is crucial to the success of most businesses, regardless of the profession. It can increase profits, establish a respected reputation, build customer relationships and establish loyalty.

It doesn't matter what position you hold in a business because any employee can benefit from practicing good customer service. When you show your employer that you value the quality of services or products it provides, you become a valuable asset - making you eligible for promotion and/or a raise.

Thank goodness that acquiring good customer service skills is a really simple task. All it takes is a little dedication and a genuine desire to treat your customers the best that they deserve.

To get started, think about how you greet your customers. Do you avoid saying hello or even acknowledging them? It is very important to make eye contact and greet a customer to show that you are available to provide them service if its needed.

Properly greeting customers also shows that you are confident; however, you need to be confident for a reason. You should have a good understanding of the product and/or services you provide so that if a customer has a question or needs assistance, you are able to deliver a satisfactory response.

It is also vital to be aware of your body language. What does your body language say about you? Slouched shoulders and a frown convey a lack of confidence and unhappiness or you could just be having a bad day. However, try to leave negativity at home and away from the workplace.

Smile often, if appropriate, or model the emotion that is suitable to the situation. For example, if a customer is venting about an issue, do not smile constantly. Instead, nod and maintain eye contact to show that you empathize with their concern. Also use a tone of voice that conveys friendliness and sensitivity - the right tone shows customers that you care about their needs.

Lastly, think about how you end a customer interaction. Did you resolve any issues or questions a customer presented? Never end an interaction without making sure that the customer is satisfied with the service you provided. Avoid this scenario by asking, "Is there anything else I can do for you today?" or "Did I answer your question?"

The importance of good customer service cannot be emphasized enough. You can build and maintain customer loyalty and grow your business incredibly with the power of a smile and listening ear.

"Changing Lives...One Career at a Time."

Contact Details: Warschaw Learning Institute 8424 Santa Monica Blvd. #A-170 West Hollywood, CA. 90069, USA http://www.warschawlearninginstitute.com information@warschawlearninginstitute.com (323) 822-0917

Copyright 2005 by Warschaw Learning Institute You may copy and use this article in your newsletter as long as you print the complete article including the contact details. Thank you.

About the author:

Cathy Warschaw is the Director of the Warschaw Learning Institute the leading online dental office training among today's dental professionals, adults changing careers and high school seniors.