Customer Service Is Dying- and I'm Not Feeling So Good Myself
Have you ever called a company and been greeted with the phrase “Hold, please”? How do they know you can hold? They don’t even know who you are. Maybe you can’t hold; maybe you have 10 seconds of juice left on your cell phone and your hair is on fire....Continue
The Voice of Customer Service: The Sweet Sound of Telephone Support
Customer relationship management tools abound, yet let's hear it for old technology. Your voice is the most multifaceted customer service tool in your toolkit. Your voice can convey concern, care and compassion. It can alternately convey boredom, neglect...Continue
Thinking of Using a Coach? Watch Out!
More and more professionals and managers are hiring success coaches to help them move ahead more quickly. This can be either a great idea - or a very bad one. There are now many 'posers' out there who are happy to take your money and then leave you high and...Continue
Tongues Wagging: The Real Value of Customer Service
My hand trembled slightly as I reached for the phone. It was a
call I wanted to avoid.
I shifted in my chair. I thought of a hundred other things to do.
I picked up the phone and pushed...Continue
What is Great Customer Service?
In almost all cases customers come to your business because they have a problem and believe that you may have the solution. Whether you do, or whether you can build enough trust with the customer to let them solve their problem is up to you.
In the day...Continue
What's The Customer Service Buzz About Your Business?
Small Business Q&A with Tim Knox If you're a regular reader of this column you know that my number one pet peeve is bad customer service. Nothing chaps my backside more than paying hard-earned money for a product or service only to have the provider of said...Continue