Butchering Customer Service
It’s one thing to be attentive and meet customers’ needs; it’s another to be so present and "in their face" that customers think you want them to adopt you. If you understand the difference, your customers will continue to reward you with loyalty.
...Continue
“Getting Back to Basics: A Customer Service Tale”
One hot summer day my daughter and I ventured to our local craft store with one mission in mind – purchase velvet covered coloring panels called fuzzy boards. Little did we know this...Continue
Internal Customer Service – The Key To Productivity & Growth
Customer service is the foundation on which businesses are created. Unless you understand your customers and treat them with respect, you will go out of business. That is a well-known fact....Continue
Outstanding Indian Call Center Customer Services: The Key To Success
India is a well-known country in the field of call center industry than its counterpart elsewhere in the world. In fact it is noted by the industry association Nasscom that Indian call centers employ as much as 160,000 call center professionals and many...Continue
Show Your Customers You Care
I recently went to a major computer/electronics store to buy an expensive software package. I felt good that I was able to find the software at a substantial discount. But by the time I was through paying for my purchase I never wanted to come back to the...Continue
Why hasn't customer service improved despite the profusion of databases and technology?
Let's not get confused here.
Databases and technology are tools that we can use in our
businesses. There has been a lot of emphasis on Customer
Relationship Management recently which is very much about using
this technology. But what has this got to...Continue
