Customer Service: Beyond Company Policy
There's more to customer service dealing with order fulfillment, returns, complaints and questions. Good customer service is based on respect and concern --- qualities that can't be spelled out in a company policy. Consider: The managers of two department...Continue
Customer service, everyone say's their's is great
Customer service, everyone say's their's is great while a large percentage fail miserably. By Vern Anderson Customer service is probably the most important part of any online business, but many are dropping the ball. This past week (not by design) I...Continue
Customer Service in Your Home Based Business - It Can Make or Break You
Have you ever been shopping and the salesperson ignored you? How did it make you feel to receive such poor customer service? Most people would say that they would never return to the store. Poor customer service can cost you more than clients, but it can cost...Continue
Customer Service in Your Work at Home Business
Customer service is not just an abstract concept that business professionals like to throw at you. It is a tried and true way for you to keep your customers returning. If you follow these 6 general rules, you can significantly improve customer service in your...Continue
Customer Service: The Six Handicaps In After-Sales Customer Relations
Experience and research show that nurturing existing customers and building customer relationship with these existing customers are cheaper strategies than regularly looking for new ones.
Many know this to be true whether you are a small or medium...Continue
Improving Customer Service
Improving customer service starts at the top - with us owners and managers. We need to be living pictures of how we want our staff to treat customers. Having 10 plus years operating, owning and working in the food business and being a customer...Continue