Is Bad Customer Service Killing Your Business?
It's time to beat the old bad customer service drum again. I
know, I'm sick of beating the drum, too, but as long as bad
customer service runs rampant through so many businesses I feel
it is my entrepreneurial duty to bring it to your attention. So
grab a...Continue
Foolproof Customer Service Strategies (that only a fool would try!)
Ever notice how customer service varies from store to store? You walk into some stores, and before you can say "Buzz off!" a salesperson asks "May I help you?"
"No thanks."
"May I help you?" asks another.
"No thanks."
"May I help you?" asks a...Continue
Show Your Customers You Care
I recently went to a major computer/electronics store to buy an expensive software package. I felt good that I was able to find the software at a substantial discount. But by the time I was through paying for my purchase I never wanted to come back to the...Continue
Customer Service - A Sweet Essence
Due to unusually heavy call volume, our customer service agents
are busy helping other customers. Your wait time is
approximately 15 minutes. Please continue to hold...Please
continue to hold...Please continue to hold...
First let us specifically...Continue
Internal Customer Service – The Key To Productivity & Growth
Customer service is the foundation on which businesses are created. Unless you understand your customers and treat them with respect, you will go out of business. That is a well-known fact....Continue
Writing The Book On Great Customer Service
Q: One of the big chain bookstores recently opened up near my small book store. Already I can see my business starting to decline. Is there anything I can do to compete with the bigger store or should I just accept the inevitable?
-- Peter Q....Continue